Terms & Conditions

These Terms & Conditions apply when you use the Instant Custom Packaging UK website or place an order with us.

By placing an order, making payment or approving your artwork, you agree to these Terms & Conditions.

1. Orders

Please check all order details before confirming your order, including:

• Product size and style

• Quantity

• Material and colour

• Printing details

• Artwork

• Delivery address

Your order is confirmed after we accept it and receive the required payment.

2. Artwork Approval

You must check your artwork carefully before approving it.

Please check all spelling, contact details, sizes, colours, logos, images and design positions.

Production starts only after you approve the artwork. We are not responsible for mistakes that you approved.

3. Prices and Payment

The total price will be shown in your quotation, invoice or order confirmation.

We may not begin production until we receive payment.

Extra design work, order changes, rush production or special delivery requests may have an additional cost.

4. Production Time

Most orders are produced within 6 to 8 business days.

Production may take longer because of:

• Large order quantities

• Special materials

• Complex designs

• Special printing or finishing

• Bulk packaging requirements

• UK bank holidays

Rush production may be available for an additional fee.

All production times are estimates unless we confirm a fixed date in writing.

5. Free UK Shipping

We offer free standard shipping across the UK on every order.

Rush delivery, timed delivery or special delivery requests may have an extra cost. We will tell you about any charge before arranging the service.

6. Couriers and Tracking

We use trusted couriers such as UPS, DHL, FedEx and other delivery companies.

After your order is shipped, we will send you a tracking link when available.

7. Delivery Delays

Delivery times depend on your location and courier availability.

Delays may happen because of:

• Bad weather

• Courier problems

• Transport delays

• UK bank holidays

• Incorrect delivery details

• Events outside our control

We will try to provide updates and help with delivery problems.

8. Checking Your Order

Please check your order as soon as it arrives.

If the parcel or products are damaged:

• Take clear photos

• Keep the original packaging

• Count the affected products

• Contact our support team

Do not throw away damaged products or packaging until we have reviewed the issue.

9. Defective Products

A product may be defective if it is damaged, printed incorrectly, made incorrectly or different from the approved order.

You must contact us within 3 business days of delivery.

Please provide:

• Your order number

• A clear description of the problem

• Photos or videos

• The number of affected products

We will review the issue and send return instructions where needed.

10. Returning Defective Products

To qualify for a reprint, defective products must be returned by post within 10 days of delivery.

Do not return any products before receiving instructions from us.

After we receive and inspect the products, we will confirm whether the return qualifies for a reprint.

11. Reprints

If we confirm that the products are defective, we will begin the reprint process.

Bulk-order reprints usually take around 10 business days.

Rush reprinting may be available for an additional fee.

12. Non-Defective Returns

Non-defective products may be returned within 10 days of delivery.

The products must be:

• Unused

• Undamaged

• In their original condition

• In their original packaging

You must contact us before returning any products.

Any replacement or reprint for a non-defective product will be made at the customer’s expense.

13. Custom-Made Products

Our packaging products are custom-made using the customer’s approved size, artwork, logo, colours, design or instructions.

Because custom products are made specifically for you, they cannot normally be sold to another customer.

14. Refunds

We may provide a partial refund for an eligible returned product.

Because our products are custom-made, 99% of the product price is non-refundable.

Production begins only after you approve the order. We cannot normally offer a full refund after the completed products have been delivered.

A refund may be considered only after:

• You contact us within the correct return period

• We approve the return

• We receive the returned products

• We inspect the products

• We confirm that the return qualifies

Approved refunds are normally processed within 3 business days after inspection.

Refunds are sent to the original payment method. Your bank may take additional time to show the refund.

Nothing in these Terms removes any legal rights that cannot be limited under UK law.

15. Customer-Approved Mistakes

We are not responsible for mistakes approved by the customer, including:

• Spelling mistakes

• Wrong phone numbers or website addresses

• Wrong sizes or colours

• Incorrect artwork

• Low-quality images

• Wrong delivery addresses

A reprint caused by a customer-approved mistake will be charged as a new order.

16. Changes and Cancellations

Contact us as soon as possible if you want to change or cancel an order.

Changes or cancellations may not be possible after:

• Artwork approval

• Material purchase

• Printing

• Production

• Shipping

You may need to pay for work or materials already used.

17. Small Product Differences

Small differences can happen during printing and production.

These may include small changes in colour, size, material texture, print position, folding, cutting or finishing.

Normal production differences are not treated as defects.

18. Customer Responsibilities

You are responsible for:

• Giving us correct order details

• Checking and approving artwork

• Providing the correct delivery address

• Making sure the packaging is suitable for your product

• Checking legal, safety, label and barcode information

• Following storage and handling instructions

19. Our Responsibilities

We will use reasonable care to produce, pack and arrange delivery of your order.

We are not responsible for problems caused by:

• Incorrect customer information

• Customer-approved mistakes

• Incorrect storage or use

• Changes made after delivery

• Events outside our reasonable control

Nothing in these Terms removes any responsibility that cannot legally be excluded.

20. How to Request a Return

To request a return:

1. Contact our support team within the correct return period.

2. Provide your order number.

3. Explain the problem clearly.

4. Send photos or other evidence where needed.

5. Wait for our return instructions.

6. Return the products to the address provided.

Do not send products back without our approval.

21. Website Information

We try to keep our website information accurate.

Website images are examples only. Final colours, materials and appearance may look slightly different because of screen settings and printing methods.

Prices and product details may change before an order is confirmed.

22. Privacy

We use your personal information to process payment, produce orders, arrange delivery, provide tracking, handle returns and offer customer support.

Please read our Privacy Policy for more information.

23. Contact Us

For questions, returns, delivery help or complaints, contact us:

Email: support@instantcustompackaging.co.uk
Phone: +44-7577-327201
Business address: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom 

A return address will be provided after your return request is approved.

24. Changes to These Terms

We may update these Terms & Conditions when needed.

The Terms that apply to your order will normally be the version available when your order was confirmed.

25. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any dispute will be handled under applicable UK law.