Privacy Policy

At Instant Custom Packaging UK, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it and how we keep it safe when you visit our website, place an order or contact us.

Information We Collect

We may collect personal information when you:

• Place an order

• Request a quote

• Complete a contact form

• Email or call us

• Subscribe to updates or offers

This information may include:

• Your name

• Email address

• Phone number

• Company name

• Billing address

• Delivery address

• Order details

• Packaging requirements

• Artwork or design files

We may also collect basic technical information, such as:

• Your IP address

• Browser type

• Device type

• Pages visited on our website

• Time spent on the website

This information helps us keep the website secure and improve our services.

How We Use Your Information

We may use your information to:

• Process your orders

• Provide quotes

• Prepare your packaging

• Respond to your questions

• Send order and delivery updates

• Arrange payment and delivery

• Handle returns or complaints

• Improve our website and customer service

• Send promotional emails where you have agreed to receive them

• Meet legal and tax requirements

We only use your information for genuine and lawful business purposes.

Orders and Payments

When you place an order, we may ask for billing, delivery and payment details so we can complete your purchase.

Your information may be used to:

• Confirm your order

• Process your payment

• Produce your packaging

• Arrange delivery

• Provide tracking details

• Offer customer support

Payments may be processed by trusted payment providers.

We do not normally store your full debit or credit card details.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies are small files stored on your device. They help the website remember your choices and help us understand how visitors use the website.

We may use:

• Necessary cookies for basic website functions

• Analytics cookies to understand website use

• Marketing cookies to support advertising

Non-essential cookies will only be used after you give permission through our cookie banner.

You can accept, reject or change your cookie choices at any time.

Email Updates

We may send you emails about:

• Your quote

• Your order

• Payment

• Production

• Delivery

• Your enquiry

• Special offers, where allowed

You can stop receiving marketing emails at any time by clicking the unsubscribe link or contacting us.

You may still receive important emails about an active quote, order or delivery.

Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted service providers where needed, including:

• Payment providers

• Delivery companies

• Printing and production partners

• Website hosting providers

• Email and customer service providers

• IT support services

• Accountants, lawyers or legal authorities where required

These parties only receive the information needed to provide their service.

Keeping Your Information Safe

We take reasonable steps to protect your personal information.

These may include:

• Secure systems

• Password protection

• Access controls

• Encryption

• Trusted service providers

However, no website or online system can be completely secure, so we cannot promise absolute security.

How Long We Keep Your Information

We keep your information only for as long as it is needed.

For example:

• Order and payment records may be kept for legal and tax reasons

• Customer messages may be kept while an enquiry or complaint is being handled

• Marketing details may be kept until you unsubscribe

When information is no longer needed, we will delete it or make it anonymous.

Other Websites

Our website may contain links to other websites.

We are not responsible for the privacy practices, security or content of those websites.

We recommend reading their privacy policies before sharing your personal information.

Your Rights

Under UK data protection law, you may have the right to:

• Ask for a copy of your personal information

• Correct inaccurate information

• Ask us to delete your information

• Ask us to limit how your information is used

• Object to some uses of your information

• Withdraw your consent

These rights may depend on the situation and the legal reason for using your information.

To make a request, please contact us.

Complaints

Please contact us first if you have a concern about how we use your personal information.

You also have the right to complain to the UK Information Commissioner’s Office.

Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with a new update date.

Contact Us

For questions about this Privacy Policy or your personal information, contact:

Instant Custom Packaging UK
167–169 Great Portland Street
5th Floor
London, W1W 5PF
United Kingdom

Email: support@instantcustompackaging.co.uk