Shipping & Delivery Policy

We ship across the UK and to many countries worldwide.

Timelines depend on order volume and customisation level.

We provide tracking and status updates where available.

• Production starts after proof approval and payment.
• Typical production time is 7–10 business days.
• Complex finishes may need extra time; we will advise.

• Royal Mail
• DPD
• DHL
• Other reputable couriers for freight or pallets

• UK Mainland: 1–3 business days after dispatch.
• Northern Ireland: 2–4 business days after dispatch.
• EU: 3–7 business days after dispatch.
• International: 5–12 business days after dispatch.

Rural areas and peak seasons may take longer.

• Live or flat-rate shipping shown at checkout.
• Bulk or freight orders receive a custom quote.
• Duties and taxes for international orders are payable by you.

• We email tracking details when your order ships.
• Some freight services provide limited tracking only.

• Contact us if your parcel is late or tracking stalls.
• We will open a courier investigation when needed.
• Please check your address carefully at checkout.
• Incorrect addresses can cause delays or return to sender.

• We are not liable for courier delays once dispatched.
• We support claims and provide documentation.

For shipping questions, email support@instantcustompackaging.co.uk.