Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you use our custom packaging services.
Last Updated: September 28, 2025
1. Introduction
At Instant Custom Packaging, we are committed to protecting your privacy and maintaining the trust you place in us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our custom packaging services.
This policy applies to all users of our website, customers who place orders, and anyone who interacts with our services. By using our website or services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We collect information to provide you with the best possible service and to fulfill your custom packaging orders. The types of information we collect include:
Personal Information
- Contact Information: Name, email address, phone number, and mailing address
- Account Information: Username, password, and account preferences when you create an account
- Order Information: Billing and shipping addresses, payment details, and order history
- Business Information: Company name, job title, and business requirements for B2B customers
Automatically Collected Information
- Website Usage: Pages visited, time spent on site, and navigation patterns
- Device Information: IP address, browser type, operating system, and device identifiers
- Cookies and Tracking: Information collected through cookies and similar technologies
Anonymous Browsing: You can browse our website without providing personal information. However, certain features like placing orders or accessing your account require registration.
Gift Recipients: When you provide information about gift recipients, we use this data solely for order fulfillment and delivery purposes. We do not use recipient information for marketing unless they separately consent.
3. How We Use Your Information
We use your personal information for the following purposes:
Order Processing and Fulfillment
- Processing and fulfilling your custom packaging orders
- Communicating about order status and delivery updates
- Handling returns, exchanges, and customer service inquiries
- Processing payments and preventing fraud
Service Improvement
- Personalizing your experience on our website
- Improving our products, services, and website functionality
- Analyzing usage patterns to enhance user experience
- Developing new products and services
Marketing Communications (Opt-in Only)
- Sending newsletters and promotional offers (with your consent)
- Notifying you about new products and special promotions
- Providing industry insights and packaging tips
Opt-out Anytime: You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us directly. This will not affect transactional emails related to your orders.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and provide personalized content.
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us remember your preferences, keep you logged in, and understand how you use our site.
Types of Cookies We Use
- Essential Cookies: Required for basic site functionality, such as shopping cart and checkout processes
- Performance Cookies: Help us understand how visitors interact with our website to improve performance
- Functional Cookies: Remember your preferences and provide enhanced features
- Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
Managing Cookies: You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality and your user experience.
5. Withdrawing Consent
You have the right to withdraw your consent for data collection, use, or disclosure at any time. Here's how you can exercise this right:
How to Withdraw Consent
- Email Marketing: Click the unsubscribe link in any marketing email or contact us directly
- Account Data: Contact our privacy team to request data deletion or modification
- Cookies: Adjust your browser settings or use our cookie preference center
Important Note: Withdrawing consent may limit our ability to provide certain services. Previously collected data may be retained for legitimate business purposes, such as completing existing orders or complying with legal requirements.
Contact Us: For any consent-related requests, email us at privacy@instantcustompackaging.co.uk or use our contact form.
6. Data Protection and Compliance
We are committed to protecting your personal information and complying with applicable data protection regulations, including GDPR, CCPA, and other relevant privacy laws.
Security Measures
- Industry-standard encryption for data transmission and storage
- Regular security audits and vulnerability assessments
- Access controls and employee training on data protection
- Secure payment processing through certified providers
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. When data is no longer needed, it is securely deleted or anonymized.
Data Breach Response: In the unlikely event of a data breach, we will notify affected users and relevant authorities as required by law, typically within 72 hours of discovery.
7. Third-Party Sharing
We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information in the following circumstances:
Service Providers
- Shipping Partners: Delivery companies receive necessary information to fulfill your orders
- Payment Processors: Secure payment handling through certified financial service providers
- Technology Partners: Cloud hosting, analytics, and customer support platforms
Legal Requirements
We may disclose information when required by law, to protect our rights, prevent fraud, or ensure the safety of our users and the public.
We Never Sell Your Data: Your personal information is never sold to marketers, advertisers, or other third parties for commercial purposes.
8. Your Rights and Choices
You have several rights regarding your personal information. Here's what you can do and how to exercise these rights:
Your Data Rights
- Access: Request a copy of the personal information we hold about you
- Correction: Ask us to correct or update inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Receive your data in a structured, machine-readable format
- Restriction: Limit how we process your personal information in certain circumstances
- Objection: Object to processing based on legitimate interests or for marketing purposes
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in the Contact section below. We will respond to your request within 30 days and may ask you to verify your identity for security purposes.
Account Management: You can also access and update much of your information directly through your account dashboard when logged in to our website.
9. Contact Information
We're here to help with any privacy-related questions or concerns. If you need assistance or want to exercise your data rights, please don't hesitate to reach out:
Privacy Team Contact Details
- Email: suuport@instantcustompackaging.co.uk
- Phone: +44-7577-327201 (Privacy Hotline)
- Mail: Instant Custom Packaging, Privacy Department, 167-169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom
- Contact Form: Use our online contact form
We encourage you to contact us if you have questions about this Privacy Policy, our data practices, or if you need help managing your privacy preferences. Our team is committed to addressing your concerns promptly and transparently.
10. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy.
How We Notify You of Changes
- Minor Changes: Updated policy posted on our website with revised date
- Significant Changes: Email notification to registered users and prominent website notice
- Material Changes: Additional consent may be requested for substantial policy modifications
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after policy updates constitutes acceptance of the revised terms.
Stay Informed: Bookmark this page and check back regularly, or subscribe to our newsletter to receive notifications about important policy updates.
Questions About Your Privacy?
Our privacy team is here to help. If you have any questions about how we handle your data or want to exercise your privacy rights, don't hesitate to get in touch.